Event Brite is designed for the benefit of the organizer. They can sell anything (concert/event tickets) however they want (with promises they don't have to fulfill like VIP amenities). If you don't get the service the way it was intended they still will not help you. They will tell you to contact the organizer. The website is only designed to get your money for the planner and for eventbrite to get processing fees (I paid $150 in fees). You will get charged two ways to use their service VIP tickets for me totaled at $1, 150. Don't buy any concert or event tickets unless you are ok with ANY result. Just know that customer service only will take messages and phone calls from people who are planning an event. Not people who are actually trying to get help. I didn't get the full amenities of my VIP ticket and nothing was done about it ($940 wasted).