Scheduled in advance (10+ days) to have recall repair for KNAGN4AD8G5098438 Hybrid completed at Ray Skillman Kia. Waited for over an hour for the technician to tell me they had to order the part. NOTE: recall, scheduled in advance, provided VIN. Called to cancel part order and switch to another Kia Dealer. Disconnected at service 2 times. Hung up on when i was adamant about cancelling the order and service with them. .