In 2009 my car was stolen. I reported it to Esurance and it seemed they were doing right by me. I soon discovered otherwise. They demanded a detailed phone and text record from my cell and the phones my kids had. They demanded maintenance records, and more. I refused the phone records because I felt it was an invasion of privacy and no connection to the theft. My car was soon recovered. ( It had a bad catalytic converter so the thieves used it until it ran out of gas) After fighting with Esurance for another 2 months they refused my claim and accused me of faking the theft. Esurance went so far as to use scare tactics of going to the state police to report the fraud. I reported them to the Bureau of Insurance in VA who investigated my claim. When questioned Esurance said they only asked for the phone records of that day to verify when I was informed of the theft. Funny thing is my son used a friend's cell to call the house phone. They then claimed they talked to the officer and he said he doubted it was stolen. I talked to the officer and he most assuredly said it was stolen. There was more discrepancies but those were the major ones. In the end they never honored the claim and I switched insurance companies. I am much happier with Progressive now. If you're looking for insurance, stay away from Esurance. If you have Esurance, switch now before it's too late!