I have been a loyal estee lauder customer for over 20 years. I purchase all my products from the truworths in Mall of Africa for the last past 2 years, and I am there every single month. Sunday the 04/07/2021 I went to the branch looking for a sample on a specific cream which I had x1 sachet to try. So I wanted another one in order to ensure it works for my skin. The estee lauder agent Nomsa which I have never seen there before told me she cannot assist me, that one sachet is more than enough to test and see if the cream works. I told her I purchase estee lauder products from this branch every single month. Her response to me was "I am the estee lauder agent and I have never seen you before". I was so disgusted I asked for the branch supervisor which was no help either really. Normally a girl called Z helps me I do not know her full name. The most pleasant and helpful person. And already knows exactly what I purchase every month. So for that so called Estee Lauder Agent Nomsa to offend me like that really upset me. I left everything I had in my hands I was going to purchase and left the store. But I cannot believe truworths or Estee lauder employ people like Nomsa which is suppose to provide customer service and refusing to help me. I will not go back to that store ever again or any truworths as a matter of fact. I would like someone to get back to regarding the poor service provided