1. Purchased a Pair of glasses in December 2019 / January 2020 2. This product was shipped & was never received by me 3. I had to send several repeated emails & phone calls to customer service 3. A second replacement pair was sent on 13 Feb 2020 order no [protected] Tracking No hkark_del8873264_1_114556 DHL is saying delivery date is well past i should ask supplier to start an investigation & ask for refund I have repeatedly asked customer service without any outcome but they say wait