I would like to point out when covid hit EOS shut down for our safety but kept charging us like we were still using the services (even though we were not). So back in August of 2020 I froze my account. Nothing was said to me over the phone about freezing it. I asked him if there was a time limit he said no. I even asked the employee if there will be a yearly fee he said no. The most he said with attitude was that he will freeze my account then hung up the phone with no goodbye or anything else. So my impression was that it would stay frozen and be okay. BUT that was not the case. For three months now ive been charged $24.99 and then the yearly. I was so shocked and upset finding out that I was being charged that. Upon calling there they said there is nothing they can do but that is not okay. I verified on my end that I would not be charged which I was promised that I was by a man with an attitude who didnt care about me or my money or business he was just worried about anything else at that moment. That is so frustrating and unprofessional. I am in the customer service/medical field. If I was to ever treat my patients like that I would have been fired. I let it go hoping upon his word that I would be protected and taken care of but that is not the case. I am so disappointed with this. I was taken advantage of by this employee.