After the salesman told me the door we picked out was the most expensive and it would be over $10, 000 he dropped the price to $6500 with financing for a year. If I paid cash they would knock off $500 so the free 1 year financing actually cost $500. After waiting over 6 months for the door to come they finally put it in. The first thing I noticed was the white storm door was a different color then the trim around the door and window which was like a lite tan. There were screw hole attaching the side window to the door frame. They didn't plug them or even caulk them it looks unfinished. Were the door frame met my siding drip edge was messed up because the new door didn't cover it in the same places so instead of replacing it with a matching drip edge they left it. Again it look's unfinished and not very professional. The salesman kept going on about how their doors would last 20 years because of the workmanship. 1 thing he repeated was the top and the bottom of their doors were finish and doors from other companies were just raw wood. Guess what my door has raw wood and is not laminated or finished. When the door is open there is a gap between the storm door and the frame. Again filling with caulk seems would be a easy fix I was told when the installer was done that he would be back within 2 days to install a metal strip on the top to cover up the 1/2" of fill caulk over the top of the door. He never showed up. except for the color difference most of this seemed like an easy fix. I called Matt (who never answers his phone, I've called 5 separate times) from the customer service side of this company and after explain all my issues he scheduled someone to come out and take care of my problems. (IT was about 3 weeks because of mine and there schedule). When the guy showed up (21/2 hours past there 4 hour window, no call) he said he had know idea about all the issues except for the top molding to cover the caulk and it might be better if he re- scheduled when Matt had worked out my problems. So I called Matt again. He seemed mad the installer didn't know about all the issues and said he would get back to me. After waiting 3 more weeks for him to get back to me I called him and he asked what's going on? Like he had know idea what my issues were and after explain it all to him again he told me he told me (very rudely, like I was the problem) that there wasn't anything he could do for me except to schedule the guy to come out and finish the trim on top of the door. At this point I was pretty upset and after he told me he would schedule it for 10/22/2019 I hung up on him but not before asking for him to email me the name and phone # of my salesman which he said he would (never got that) Today I left another message with Matt asking him to just get the trim done so I can just be done with this 9 month disaster. I feel that I way over spent on the door especially with the of installation, the lack of communication and the unprofessionalism of Matt who is the customer service dept. This is my first review I ever wrote. I just hope it helps someone doing research on this company to find go with another company