On 17 August 2021, I have checked in online for my flight on 19 August 2021 MH4 0950 from Kuala Lumpur to London and my checked in baggage showed 35 kg baggage allowance being an Enrich Gold Member's extra baggage allowance as attached. However when I checked in my baggage at the counter at KLIA on 19 August 2021 the counter staff said my baggage allowance is only 20 kg and no extra 15 kg extra baggage allowance! I showed them the screenshot of the checked in baggage allowance which showed 35 kg and also my Gold Card Membership but the counter staff refused and asked me to pay for the extra 15 kg baggage amounting to RM800! I was very stressed on the ignorance and inconsistency of your airline counter staff at KLIA for denying me the extra 15 kg baggage allowance ! Hope you take prompt immediate action to investigate my complaint on the counter staff and reply to my email address: [protected]@kqks.com.my. Thank you