The last couple of picture days for my children I've taken the time to order ahead online. The envelope arrived at school in about twice the number of weeks they said it would take and I only got a proof sheet not the pics I ordered. It's possible to get a person on the phone who is nice, but the phone menu is maddening. The only record of my order is the confirmation email. I have an account online, but even though there is a page with "previous orders" only the amount of the order is recorded, not the details of the package I asked for. They seem to be the only game in town and they are not very good.