Bounced emails, willing but ineffective customer service, failure to EVER escalate tech support beyond Level 1. They promise to do so but never hear back from more advanced support Levels. NEVER. After months of bounced emails to clients and family and no results, tired of the work arounds via gmail (as alternate) I threw in the towel and fired them. Who to switch to? We are trying Microsoft Exchange for Outlook (only, other Office apps on Office 2016), we went with the basic plan to start with and will roll out to the rest of our company after a testing period. A word about initial impressions: their online documentation (helpful) is vast and readily accessible. Their tech support staff is professional and US based (so far). Cost, will add up to a little more than Bluehost, but any cost is too much if value is not delivered as has been the case with Bluehost for the past eight months. Yes, Bluehost used to be good, then a web hosting aggregator bought them and like iPage, whom this aggregator also bought (same service problem developed with them), level 1 service transferred to the Philippines and level 2 service is not accessible by any means I've tried. User's recommendation: OK for web hosting with Word Press platform. AVOID for webmail if you intend to link to your corporate email account via Outlook or others. If you want to keep your website and webmail 'under one roof" find someone else and good luck!