Contacted Embarc Nov 8, 2018 to request a repurchase. Received a repurchase ticket [protected], they were to go back in 1 to 2 days. Heard nothing. Finally called February 11, 2020 to request a response. February 17 20 emailed Embarc all our documentation. Advised they were behind on updating waitlist. Called again October 14, 2020 as I received no response.Received a letter January 19, 2021 advising us we are on the waitlist as of October 22, 2020. We are number 1665. This is almost 2 years after our original application. We want it back dated.I have called May 27 21, June 21 21 and July 12 21 requesting to speak to a supervisor regarding fixing.No one has called me back, apparently I'm on a wait list for a callback.