I bought a Elsa Peretti® Open Heart Pendant on 13 May 2021. My wife wore it once and it's broke. Once only!! I was a long time customer since 20 years ago. Cannot believe Tiffany has became a low quality brand. I need a refund immediately at the shop but was refused. They said they need to check and determine if it is caused by us. How outrangeous, how rude. They produce the worst quality prduct and try to put customer being responsible for the damage. It's the worst of the worst kind of spam. I will never never in my life buy any Tiffany product anymore.