My car was hit on the 23rd of July. I phoned Elephant on the 24th to report this as it was too late on the 23rd. I was told to wait 48 hours to be contacted by Albany Assistance. Right enough, they contacted me 48 hours later, to tell me the garage would come and see my car. 48 hours later I phoned them as I had no response, they passed me to the garage who advised I had to take my car to them! I didn't know if the vehicle was in driving condition. The car was taken to the garage (by me NOT them) and then I was told to wait another 48 hours for the results. I repeatedly phoned and asked for updates to be told each time to wait 48 hours. Two weeks later on the 7th August I was finally told my car would be written off and surprise, surprise I had to wait another 48 hours to find out the expense of this! So today (11th August) I phoned Albany for an update, who transferred me straight to Tech Reports. Tech Reports advised me they were waiting on Albany to respond. So I then phone Albany back who advised they had not copied Tech Reports to the email! I now have to wait another 48 hours, even though I have been waiting for over two weeks now. I have actually put in a complaint already and Elephant called me to apologize and said they would monitor this for me. Elephant have not been chasing Albany Assistance or Tech Reports. I am very unhappy and very annoyed with the Customer Service of Elephant and Albany Assistance. It is ridiculous that I have waited for two weeks to get this far, and now longer to get expenses. I will not be insuring with Elephant again, and in the unfortunate event that I was in an accident again, I will not be using Albany Assistance!