At the beginning of August I contacted AHS because there was no cool air coming from vents in two of my bedrooms. They sent a contractor after I paid the $75 service fee. The contractor ( SeeBreeze) informed me that I needed my duct system replaced and even emailed the pictures he took. I did not hear from AHS so I called their Customer Service and was informed that the vendor had asked them to transfer the work order to another vendor because they decided not to do the work. This was August 12. I finally got a call and another vendor (Sunpowered) came to "diagnosed" the problem which had already been diagnosed by the first vendor. They stated the same reason that I needed the duct system replaced. This was August 30. I did not hear from them so I called AHS and was told that the work order had been transferred to yet another vendor (Kravetz AC and Heating) they came on 9/8 and said the same thing that I needed my duct system replaced, same diagnoses and four different vendors! Now I get an email from AHS that says they have transferred the work order to yet another vendor because the last vendor does not do duct work and they need a diagnosis, so now I am waiting from Air Systems in Palmdale, Ca. to contact me. In the meantime I am suffering serious health issues because I live in the High Desert of Southern California and the temperatures on most days is over 104 degrees. I am 67 years old and suffer from asthma and diabetes among other ailments. Today I had to go to urgent care due to the heat. I have called AHS explaining the seriousness of the getting the work done but I only get a call center in the Philippines who says they will email the Authorization DEPT and that they cannot give me their number or email address. SO here we go on 30 days of no repairs or resolution