I took the package of 314 (20 mbps), temporary router was installed last July 16, 2021. Now, I have scheduled for visit with technician for home cable installation. And yes, technician came but only 2 minutes, checking the area and asking where is the cable box. Since, we don't have installed box that they are looking for, they just told us that the office will give us a call for rescheduling. We were expecting that day to installed such but nothing happened. Next morning, I tried to reach the customer care and asking to make the installation on urgent basis. Now, I received an SMS on the rescheduled date. But during the day, no one came. Next morning, I made follow up again about the status why no one came on the said date. Agent told me due to technical error and he's telling me that will schedule on the earliest possible time. The following day no one called me or even update me on the rescheduled date. I am the one who is always trying to reach out with customer care to know what was really the issue or problem. Next 3 days, one guy came and installed the cable box. I thought, it will now be set and installed but still we will wait for another set of appointment with technician to installed the fiber cable. This giving us headache coz are making efforts to reach out the DU for the update status and schedule date for installation but got no positive response. They should be the one to inform and update the customer and not other way around like I am making follow ups everyday to know the real issue or what was really happening of the delays. We are using now for almost 2 weeks with VERY SLOW CONNECTION and to my surprise is started the bill on the day of installing the temporary router? We are paying those days of slow connection and waiting for nothing on the cable installation? Please help us what should we do to cancel this subscription without paying any money on my side? Hoping for immediate action on this matter. Thank you.