I bought a Dragon product 2 years ago, but recently was gifted a new computer. I needed to change my Dragon over to the new computer but the website said "Too many days past." After 2 emails and a phone call, the problem was completely resolved. One phone number for customer service on the internet was entirely worthless. Deeper digging led to the right one. User's recommendation: Call customer service first. Better to find out info from a flesh and blood staff member.