Update by user Apr 12, 2021 No help from them at all. Update by user Apr 12, 2021 Still ongoing. Original review posted by user Apr 12, 2021 I purchased tickets from Viagogo for Michael Ball and Alfie Boe. These were a gift to my husband for our 35th wedding anniversary. The day after I had purchased them my son told me that he also had bought these tickets for the same night just different seats. I have asked them on a number of occasions if they would refund my money as a gesture of goodwill as it is such a special occasion, but all they have offered me is a resale which I'm not keen to do as I need the money now to buy my husband something else. I was within the cooling off time to cancel as it was only the next day, but they still won't honour my request. User's recommendation: NEVER buy from this company.