I bought six pairs of boots online from RM Williams during an online sale. I was charged for six pairs. I eventually kept two pairs and send the rest back to RM Williams through their Auckland store. They posted the boots for me. RM Williams refunded me for three pairs but refuses to acknowledge that they still must refund me for the 6th pair. I supplied full visa statements as proof. I have been waiting months for my refund. Customer service has been a disaster and the person on the line was extremely difficult to deal with. I have been waiting for the manager to get back to me and they don't return my emails. I have been a very loyal RM Williams customer for two decades. I am so angry I may never buy any products from this company again.