AHS is totally inept. You can't speak to anyone who is in the US. The service persons AHS assigns do not work on our doorbell. We (and the service provider) have told this to AHS repeatedly--yet--AHS does not seem to have this information in their notes. As for the A/C we told the service person that we would take a CASH OUT. We were not willing to pay $750 for the refrigerant to be removed/replaced. The unit is OLD. It will not be reliable AND AHS is too slow to respond to calls for repairs. My icemaker has been out for over 6 weeks. It's not a parts problem that has caused the delay, it's, once again, the fact that AHS did not assign the repairs to an authorized repair person. That caused a delay of 3-4 weeks. I assume that the icemaker will be repaired but I want evidence that the parts were ordered. Or, I will order them myself and send AHS the repair bill. I want to use the CASH out option to replace my AC or AHS MUST repair the unit in a timely manner!! I want to call the NEC company that repairs the doorbell system or AHS can contact an authorized repair company that works on NEC. I want proof that the parts for my icemaker has been ordered and I want the date this supposedly occurred. Most of all, I want a person with a brain to call me to discuss these matters so that we can resolve the issues without any further undue delay. The current system to sit on the phone for hours on end is OVER! Diane Crumley [protected] My next move is to take all of my notes (and all of the complaints about AHS and turn it over to an attorney for handling. I