Update by user Apr 30, 2012 THIS COMPLAINT HAS BEEN RESOLVED. Original review posted by user Apr 29, 2012 Never fulfilled the order, never responded to any of my requests. The payment is pending at Paypal and they cannot cancel it. Busybird.com refuses to respond or cancel the order. I have bought the items elsewhere and do not want the order from this amateur operation. In ten years of internet buying, I have never felt so invisible and insulted. Go to Ebay, Amazon, birdsafe.com, drssmithandfoster.com or some other trustworthy vendor. If you order from busybird, you money and merchandise will simply dissapear into the black hole of cyber space and you will not even be afforded the courtesy of a reply.