I returned two swimsuits to swimlocker.com; USPS tracking proves they received them. 60 days later I had no response after 6 emails and 3 phone messages. I couldn't even access my account but after awhile I mysteriously was able to get on, but they had erased my purchase history. I have the Better Business Bureau, American Express, the Federal Trade Commission and the Oregon Department of Justice trying to get my money back. My next step is small claims court. I didn't realize this before, but if you use American Express (maybe other cards, too) you can have them try and get a refund on your behalf and they will put a hold on the original charge until you get your money. I've complained to every consumer website I can think of with the hopes that someone out there won't experience this.