Update by user Nov 21, 2020 Someone called me the other day telling me that i owed a bill of two months and needed to take care of it. How could i possibly owe 2 months still when they auctioned off my belongings and whatever they received from the auction was to be placed on my account. So, how much did you auction my stuff of for? Free??!! Why even auction it when i was there to pay it?!! Just seems REALLY shady to me!! Original review posted by user Feb 12, 2020 Extra Space Storage There were roaches, and we withheld payment because after going out several times we found bugs each time. We still had 90 days before being put up for auction as we were only 45 days behind. There was ONE single solitary phone call made in which there was no answer so a voicemail was left informing me of an auction date a week away. I had just spoken with her the week prior to confirm the unit was still not in any kind of jeopardy and was assured all was fine as I was not that far behind yet". I called out today at 1:25pm &;;;amp;;;;;;amp;;; was told it went up for auction at 1pm and someone had already bought it in auction. This is soooo very wrong!!