I was an operations rep for The Cleaning Authority for 11 years, have worked with Rick for 15 years, yes he was an attorney at Ohio Civil Rights commission but wanted to run his own business, so 16 years ago he made a career change and bought a start up franchise, never disbarred, just wanted a career change. Most franchise owners come from another career when they decide to try out on their own, Rick was no different. This is obviously a former very disgruntled employee, this is a rant to try and get at the company. All these accusations about products are plain out lies, TCA dilutes all their products because they come in concentrated form, they are peroxide based and therefore are clear, no coloring is needed or added. Why if your going to wash or launder towels would you not throw in some detergent, stinky towels? ridiculous. I would not say this is a "Pissed Off Customer" and people should consider the source.