12/31/2019, New Years Eve. I had a reservation to check in at 3am after traveling for 13 hours. A reservation that I made weeks in advance. I did arrive a little early ( 3.5 hours) but even at my scheduled time of arrival they would not let me check in until 9 hours after my check in time. I spent 15 hours waiting after traveling for 13 hours to be here for my New Years Celebration. I am a higher diamond and they would not even offer me a cup of coffee. Not even a grain of sugar. NOTHING. Nothing. Absolutely appalling. And here they wanted me to spend more of my money at their casino. Never again after being treated the way I was. If I could I would have gotten the next bus out, the next flight out anything but unfortunately it was New Years Eve and I was stuck until the next day. Very sad Harrahs Very sad....