I resently rear ended someone who was insured with infinity insurance on 1 / 21 / 2011. I am being honest and admiting i am the one at fault. To get to the point the vehicle was insured but i was listed as an excluded driver meaning i am not on the insurace to drive the vehicle there for our insurance would not cove any damages to either vehicle. I have been given the run around with infinity insurace. Randall torres is in charge of the caims dept in the fort worth area. He told me because i am not covered im going have to pay her $1000 deductable. Her damages were 2664. 89 they gave her a check for 1664. 89 and i would have to pay the $1000. Randall is soooo unprofesinal. I called him for weeks straight leaving him numerous messages and he never once called me back. Before him not returning my phone calls i spoke to him about 3 times and my dad spoke with him twice. He told the woman we hit he has never spoken to us at all or our insurance which is a huge lie, i even gave him my statement saying i am at fault! He advised her bc of our incooporation she needs to get a lawyer and file a lawsuit to get her deductable!!! She would call our home phone like 5 times a day angry bc no one has contacted her at all. I asked randall what do i do about her calling bc im trying to go about this the right way through insurances. He told me do not answer any of her calls. Then he tells her bc were not answering her calls to sue me. Now bc i am a excluded driver and the insurance wont cover damages they have to send the claim to the subrogation dept which will let me know how to pay the 1000. Randall told me someone in that dept would contact me in about a week. Well a week goes by and nothing. So i call randall but he wont answer my calls. I call him a week sttraight and nothing! I decide to call the woman i hit personaly to let her know whats going on and how her insurance was acting twords me. She said not even her insurance had been keeping in contact with her or returning her calls thats why she had been calling us non stop. I told her im not trying to avoid this situation i just want to get this over and done with as fast as i can. I told her what randall had told me when we actually did speak at the very beging of all this and she said he was telling her the exact oppisite!! All she wants is her deductable. Well i call randall back bc im pissed. Again no answer. When i finally get ahold of him i ask him to transfer me to his supervisor and he gives me such a hard time. He hassles me for a reason why. I told him its regarding my claim and he says what about so i tell him againg its about my claim. He refuses and continues asking why i need to speak to her and once i tell him why he will transfer me. So i tell him its to complain about him. Now that i tell him y i want to talk to her he still wont transfer me. Omg im super pissed. I explain to him y i am making a complait about him and he says all he can to cover his butt and point the finger at the woman we hit blaming her for everything! What an unprofessional ###. He gives me her number and i speak with her. Her name is stacy and she really wasnt that much of a help. They gave me the number to the woman incharge of subrogation and i speak to her and she tells me they sent me to collections because i havnt paid!!! Im like wtf! It has not even been a month since the accident and they havnt even given me a chance to pay or even let me know what i need to pay and they automatically send me to collections. Im so angry. She said she sent me a letter letting me know what i owe on feb 12. (I spoke with her on the 17th) turns out they have the wrong address! Well she says i dont owe 1000 for her deductable i owe the insurance 2664. 89! I suposibly need to pay the deductable and pay back infinity for giving her a check for 1664. 89 for her damages!! All the woman i hit wants is her deductable nothing else, we were told from the begining all we need to pay is the deductable so why are they saying we need to pay all of that. Well the lady in subrogation named edith rocco said if i knew from the begining that my insurance denied the claim then i should have paid at the begining! But everyone with infininty told me i had to wait for her to contact me! I am sooo confused and dont know what to believe or whats true. I dont know waht to do. This is the worst insurance company ever everyone please stay away. They lie to your face!