I ordered a white California king snake from ReptileCity back in November. But when the snake arrived it was dead! I contacted Reptile City customer service immediately and even sent them a picture of a dead snake. It took many calls and messages and they finally offered me another snake. They sent me a snake which was a regular black snake and valued only $70. I contacted them gain and complained that I paid $130 for the white one! I said that I received a snake that was not the same type I originally bought, so I want my money back. They said I would be refunded $60.00. I was happy and even thought that their customer service is pretty helpful. But, no. I never received my money back. I contacted PayPal and opened a claim against them.