This website sucks! I booked the tickets and tried to cancel it. The agent asked me to be with them and told me that there was no cancellation fee if I stay with them. I booked a new ticket and was told everything was settled. 5 minutes later, I got a call from that agent and she said that I need to pay $500 of cancellation fee. It's like I was fooled. I tried to talk to the superviser Charles and he had very bad attitude. His attitude was as bad as hell. He was like whatever, you need to pay the fee. It's not a attitude to a customer. Don't book any tickets with them ever!!!