I received wrong item and I want to get a replacement, but they don't want to do anything. When I received my item and saw that it was incorrect I contacted FireMountainGems support service and provided all the necessary information. They said that someone will contact me back as soon as they decided what to do and when they finally called me back they said that they were not able to help me. Are you kidding me? I'm a frequent online shopper and I'm quite familiar with how return and exchange system works! I am disappointed with this site and will never deal with them again!