5 Nov, 2019 → by ClaimboUser292496
Domain on Hold Without Resolution

1

We have responded to every email and request and they have kept our website on hold for a week now. We have just filed a complaint on ICANN'S website because they have exceeded the guidelines for a registrar's timeframe to resolve an issue. Their customer service keeps telling us that we'll get a phone call from the ownership team within 24 hours, and that has not happened yet.
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