I had an old magic jack in the draw that never work, although I paid for five years of service. The computer program never logged in and no one could solve the problem. And, then the owner of magic jack, gave a 30 day trial for the computer less magic jack. I ordered it.. And it did not work. I used live agent.. And bought all new cords, and a new phone. It gives an error 30020 or something. I am going to post this on you tube. I would warn anyone not to purchase this item.