In light of Covid, the Human Services department has offered to make mortgage payments on my behalf. I have been trying since May 5th 2021 to get LoanCare Servicing to sign off of these payments. It is now September 8th 2021 and I still can't get a reliable source to handle this request. I have been calling, faxing, emailing regarding this request. I have spoken to countless people, I've been hung up on several times, transferred from department to department to no avail. I find it unrealistic that 4 months have gone by and I can't get help to have FUNDS applied to my account. The needed forms have had to be recreated 3 times now because the deadlines keeps passing.