Completely unreliable, will not return phone calls or emails, don't waste your time and energy dealing with him, he is full of promises and never delivers now we don't have our extended family picture for our kids grandparents Christmas gift that we had taken in October and ordered at the beginning of November. I think he will hope you will give up, if you have a coupon though a deal site in the Calgary area ask for a full refund or do not purchase it, it has not been worth the money. If you have been ripped off he also owns Calgary Aqua Massage if you are looking for another way to try and contact him