Update by user Apr 13, 2020 The company responded they sent out a notice. Wow, they sent a letter in the day and age of endless junk mail, thanks for that!! Take notice they did not dispute what I wrote. Where's the ethics of tripling a rate upon a contract expiration? I stand by my review, just avoid using them!!! Why would anyone sign up for a program knowing the rate will triple if you don't respond to some form letter mailing. Original review posted by user Feb 17, 2020 I signed up for Direct Energy to provide electricity as my ESCO. I anticipated saving a few dollars of my electric bill and everything was fine until the contract ran out, then suddenly the rate they charged per KWH more than tripled. I called to understand what happened, they said when the contract ended, the rate adjusted to their current non contract rate. They said I could sign a new contract to lower my rate (they would not go back and retro adjust). I declined and asked to switch back to the utility. By the time I caught the new rate and switched back the service, I wound up being overcharged for three months, I estimate I paid almost $500 more than I should have. The kicker is contract rate only saved me a couple of dollars a month versus what the utility would have charged. Just save yourself a headache and do not use them.