I had very bad experience with Patagonia ordering online. I ordered a vest as a birthday gift for a friend (which cost me $174.00) but I did not get the color I ordered the first time. I spent over an hour on the phone with the rep explaining what I wanted.I decided to return the vest to get what I originally ordered, and I was assured that I would get the correct order. Not the case, they screwed it up twice and yet again I had to call customer service. When I called customer service to complain, the customer service rep was very dismissive of me and acted very arrogant. I understand due to COVID-19 they are short of staff but at least they can work to provide the customer service and behave professionally. To bad Patagonia customer service does not live up to the brand they represent. Safe to say they will never have my business again. User's recommendation: stay away from online ordering with this company.