I purchased leads and set filters which specifically said I did not want SR22, or DWI's because they would not have been possible for me to use. They do not qualify for insurance for my company. They say they will refund those which you cannot write and that is why we set filters. At least half of the leads I received were not able to be written and I had set my filters. I requested a refund and was denied. I pushed back and asked why and they told me "customer dishonesty" is not a reason for a refund. I cannot write them which would fall under the refund category. First lady called and told me in sum , too bad. I canceled, then another lady calls me and proceeds to argue with me telling me that they had good leads and just because someone did not fill out the information with the truth it still was a good lead. Below is what happened in their words, not mine. I reviewed your account Lead Id: , Regrettable ........we do not credit for consumer dishonesty. We filter as is. I have listed below the credit policy and instructions on how to request credit. If you need any further assistance please let us know. Have a great day. The above is a response I got. I also got one which the lead had a revoked license and 7 tickets, which was another they stiffed me for. The term Regrettable was what truly angered me the most. My response: Regrettably 50% of the leads which have set filters for have not met them. Regrettably I am now telling every single agent I know and posting everywhere I can think Of about your Steller customer service. Regrettably I will make sure when every new agent asks my opinion I make sure to steer them from your company. No sales have come from your leads whereas the other two I have been “trying” have given me sales. There is no point in having Filters if you do not honor them. I also cannot write a DWI which is one of the reasons I sent it back for refund. Victoria Cheeseman , This is the person who felt is was a good idea to call a client and argue with them. Insisting they provide good leads. So, this is what I told her. I will tell every agent possible about this and as I did today in a class of 24 others that is exactly what I did. Either you stand by your word or you do not, but I will not let someone else pay for leads which are unusable.