Update by user Feb 23, 2020 Since it has been reminded, I would like to update the case here. UA did NOTHING to work on my complaint, accept offering again some of their classic discounts, as it is the pro-action of the century... If the customer has an argument, just compensate and they will shut-up. I didn't complain to get free stuff, I wanted to get attention and correction.Below you can examine the "solution" UA found and offered for my problem. Until they approach with a better understanding I refuse to shop at UA, 25 or 50 or 75% discount..... This way, they are still making me spend on their brand, and I don't go along!And by the way, UA only responded to my direct contact with them. They are not paying attention to complaints here or anywhere else. Maybe this site is not so effective after all. Regards "We appreciate your love for the brand. I understand your frustration with not being able to update account information prior, or changing the account information. I apologize we didn't have a better solution for you to update this information.For security reasons, no Under Armour Teammate has access to customer's online accounts, including passwords and payments.We strive for the best customer service for our customers, I will ask that our manager review the last contact with our representative to ensure that we have a better solutions for further contacts. We appreciate the feedback and apologize for any inconvenience for that we would like to offer 25% off your next purchase." Original review posted by user Jan 24, 2020 Dear UA, I am so upset with your customer service that I am pretty sure that even this message will be overlooked, so that I am going to make sure I put this on all customer boards I can find. I have been an avid fan of the brand, even changed my lifestyle and style for that reason, which I have to thank you for. However, anytime I had an issue online, your customer service proved to be the worst. I am not even beginning to complain about the website or the app, where a few problems arose recently and the reason I contacted customer service. I must admit these problems might actually be nothing more than simple issues, but the way they were handled by the customer service really infuriated me. Whatever the issue, I had to find a solution myself the correct way, not the recommended one, such as "if you are having issues with your account, open a new one." I believe this is a rare incident where you enjoy the products of a company, but hate to shop there because you cannot communicate with the people. And if I can't shop online, I can't think of any other place to shop nearby except the outlet shops in my region. Competition is everywhere, and I don't need to hassle with their online stores. Sorry UA, but this may be a reason you are losing sales lately. Regards