My plan doesn't show up in my account for 360 warranty. Only my plan for my dishwasher, not the one for my fridge...purchased on the same sale. I have been on hold over 30 min twice today with no answer. I have submitted for help 3 times on their site. NO customer service has reached out to me. The fridge I bought from them 2.5 yrs ago is emitting a strong chemical odor Ill guess is Freon. AS well as it is rusting. How does Stainless steel rust? When it's not really stainless steel. Scam !!! I paid almost $250 for a warranty I cannot get anyone to let me submit a claim. I see why they went out of business.