On March 20, 2021, I was billed $111.19 (USD) for a DNA test kit, analysis, and report. After waiting 2 months, I called the Australia service number for MyHeritage.com . Their service representative confirmed they had my correct address and promised to send me a replacement kit. Their website shows that this replacement kit shipped around May 20. After yet another two months, this kit has not arrived as of June 21, 2021. My Account # with them is: [protected]. My name is: Randall G. Gibson email: [protected]@aol.com I can provide a scan of my express-b105579">American Express billing statement which lists this $111.19 charge. I would like a full refund