After 2 years, vinyl planking started to exhibit gouging and vinyl surface started to lift off only in areas of travel. A Shaw Representative said that it is our fault for the defect. We should not have pets and we should use felt pads on furniture. First, we have never had a pet and we only use felt pads, plus we never wear shoes. Just goes to show that Shaw does not care about the customer. That's why they are never going to be the top in their industry. Plus we never never wear shoes in the hous User's recommendation: The product and service are *** poor. Pshaw if you use Shaw products.