Rep Alicia Chermansky contacted my husband via a cold sales call. Not sure how she got our number to solicit. My husband is a retired veteran and she took advantage of his time trying hard to sell him on a refinance. I used to work in the mortgage industry, and so we consulted some of our other friends in the industry to see if it was a good deal. I politely emailed her back to let her know we weren't interested. She replied to my email continuing to push, and then sent my husband a separate text trying to get him to make the decision and told him it was insane not to do it. She even went as far as to say she would not have wasted her time if she thought we weren't interested and said to let her know if she needs to wake up at 5:30am to put this together. We politely said no thanks again, and she responded "thanks for wasting my time". We reminded her that she was the one that called my husband, and asked her to remove us from her list. We then blocked her after she continued replying with peace sign emoji's. She must be new, but needs to be fired due to her lack of customer skills in a full commission job. Pathetic. User's recommendation: Not her or the company if this is who represents.