Basically spivs. Avoid. Delivered an abysmal small dying bouquet. After 4 submitted complaints/Tickets were submitted & ignored on their sham Support Centre website, I got their geographical phone number, waited on hold for 25 minutes, eventually spoke to them and when they wanted the evidence of my complaint (which I'd sent previously to their so called 'support site'... I did it all again, and was promised "escalation" of the complaint. Their whole strategy is one of promising refunds, and promising "escalations". "They always close Support Tickets/complaints without any dialogue. Just procrastinating emails & a website designed to make you just give up and give in. I suppose you'd need to go to the Burnley HQ and threaten them to have a hope of getting their attention!