I responded to an offer I receive from Chase to refinance my mortgage. I received a call from Barbara Apack (NMLS #1266738) a Home Lending Advisor. I became skeptical from being switched to several care specialist, found discrepancies on the refinance documents, and was not disclosed details on the signing with the Title company. I requested a refund for $500. Barbara said I would receive a refund minus the credit report fee. Now Chase is refusing to give me any credit back. I thought this would be an easy refinance since Chase is already my mortgage lender but I was completely wrong.