I registered my son for the october 11, 2014 sat and paid extra for the question and answer service (Qas). After not hearing anything from the college board at the end of november, I opened an inquiry online and after several back and forth emails was told that our qas was mailed november 11th and to allow two to three weeks for internal processing (?). I called them on november 26th, the end of the three weeks after they said they sent it and had to ask for a supervisor because the customer service person knew absolutely nothing — she kept asking me to read her what the email from the college board said and when they claimed they mailed the report — doesn't she have that information?? The supervisor said to wait until the end of the week, and if it still didn't arrive, they would resend it. It didn't arrive so I called today (Monday dec. 8th, almost a full month after they claim they sent the report), the customer service person said she would have the report resent and to allow 3-4 weeks for it to arrive. She was completely unhelpful and unfriendly when I asked why it would take so long to resend it. My son is retaking the test on january 24th so let's hope they can get the qas to us before then, otherwise it was a complete waste of money.