Hello, Hi, we rented a car in July through Rentalcars.com which was offered to me by Booking. When arrived to the airport in Rhodes Greece, I was told the car wasn't ready and that it will be redy only four hours later from the time it should have been ready. Knowing we arrived to a very short weekend and there for didn't want to waist four hours on waiting for the car, we were offered to cancel the reservation and thats what we did. Afterwards we opened an online claim to cancel the reservation as we were told. It's been more than a month and a half since, and we're not able to contact a human representative and get our money back. We sent several email and nothing has happened!!! We never took the car from the airport, had to find other ways to get around from place to place, and now we are waisting all this time to try and get our money back and there's no one to talk to!!! We've never came across a customer service like this. It's a shame this is how you treat your customers, you have the worst customer service/support I have ever seen. I've tried to reach out 6 times in the past 2 months without any response, I will sue very soon if I don't get a refund and response in the next few days. Absolutely ridiculous, the worst company ever, you are thieves Booking number - [protected]