Myself along with about 15 other co-workers chipped in for a deluxe sympathy basket for one of our employees. What was pictured on the website was a large basket with 2 pineapples, grapes, pears, apples and oranges and bananas. What was delivered was 3 apples, 2 oranges and one pineapple in a box with a bow around it. What an embarrassment. This was going to a very special person on a sad occasion as we wanted to extend our love and grace to her at this sad time in her life. How devastating to all of us to see that from 15 people she received 5 pieces of fruit. When we called about a refund we were placed on hold and hung up on numerous times. The customer service was sub standard and absolutely distasteful and the customer service assistants were incredibly rude. Since so many of us chipped in we wanted a total refund. They gave only 50 percent and when we insisted on more we were hung up on. We asked to speak to a manager and were placed on hold. The girl who came back to the phone was the same person and not a manger. We were charged 125.00 for 5 pieces of fruit. The company we work for is Bayhealth Cardiology [protected] xt 2500(Jackie) This was an abominable experience full of lies, deceit and false advertisement.