1 Sep, 2021 → by ClaimboUser409296
Did not fix / repair defective recall product (faulty tow hitch)

2

8/1/2021 accident involving 2008 Mercedes ML320 CDI >recall faulty tow hitch< Mercedes has refused to conduct an investigation and resolve these damages. While injured (both myself and 9 yr old son w/ a heart condition), no serious injuries or fatalities happened during the accident. It resulted in totaling the vehicle and our camper. Recall doc's show that Mercedes of New Orleans completed the recall; however, they either falsified disclosing they did the repair or conduct poor workmanship when repairing the hitch. While driving the hitch broke/cracked resulting the camper flipping over and slamming into the truck. I have photos along w/ consulted w/ certified welder confirming the weld was not properly done. Recall either not repaired or Mercedes lied that they repaired the recall.
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Mercedes-Benz International you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.