5 Sep, 2021 → by ClaimboUser426354
Destroyed Audi Q5 engine not covered by warranty

2

Do not buy the extended CarMax warranty. They are weasels and will "fine print" you out of covering legitimate engine failures. Four years ago, I purchased my third vehicle from CarMax, an Audi Q5, along with a MaxCare warranty. On July 24th of this year, my wife and son got stuck on the side of Afton Mounting going to Harrisonburg, VA because the engine of the Audi Q5 blew up. Luckily, despite being stuck on the shoulder of a mountain road, neither she nor our son was hurt. After spending the weekend picking up my family, I had the car towed to the nearest dealer to be repaired. I assumed that this was the end of our harrowing experience. However, I had not started dealing with MaxCare, yet. The dealer called MaxCare the following week with the repair information and was told MaxCare denied the claim. When I purchased my car from CarMax, the sales associate told me that "people love the MaxCare warranty." Well, I certainly don't. Dealing with MaxCare has been nothing short of a catastrophic failure, exactly the kind of failure that our car experienced, and exactly the kind of failure I expect a warranty to cover. My claim was denied twice by MaxCare. On top of the fact that CarMax sold a car that blew up after only being driven 45, 000 miles, I have now spent three weeks trying to get the car repaired. This is completely unacceptable. I bought the MaxCare warranty for "peace of mind" not for "added stress and aggravation." The Audi clearly experienced an engine failure that should be covered by the "comprehensive" warranty. The car had been serviced by Audi of Richmond and Delta V Auto and was up to date on all scheduled maintenance. I understand that the repairs will be expensive. But if CarMax didn't want to cover repairs for an Audi, then either 1) don't sell the vehicle or 2) don't sell insurance. Weaseling out of your responsibility is a horrible way to treat your loyal customers. Again, don't bother with the MaxCare insurance. It won't be there when you need it.
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