when purchased, i was told that the machine had been used for one class. So they gave me a few bucks off. within days of getting it home: the bobbin winder gauge would fly across the room. The bobbin housing was defective (currently back in the shop for the same problem) the screen flickers, the machine turns itself off and on. it eats needles, the needle arm was askew, It would eat holes in my fabric. I could go on. The machine is now in her 4th visit to the shop. I have tried to get a hold of corporate, they just shove me back to the dealership. It seems that everything that is wrong with it is not covered under warranty and as if the 11k I spent on it wasn't enough, everytime she goes in I have to fork over in excess of 200 dollars . I week into ownership I begged to get a replacement. they will not do it. so now I'm stuck with 18k worth of useless machines