re: case # 408ryqk depot repair I am writing in regards to a depot repair of my e575 think pad. My wife has spoken to customer service in the teens of times with no remedy. We shipped the computer out on 07/24/19, and have not received it back as of 09/06/19. This is not an acceptable time table for a repair on a machine we rely on in our business. The repair status on your website says "part not available" which I'm certain at this juncture means it will never be available. It is about 2 weeks past the time that a replacement comparable computer with our current HD mirrored to it should have been sent out to us. On top of that we should receive either a new one year warranty on the replacement, or at minimum a 60 day extension on our current warranty. We have been more than patient about this fiasco, but with us not getting a promised return call from a supervisor, and not getting a return call promised by the depot, and having a lead time of 08/26 for the part come and go We hope that trying to solve our problem through this communication will bring this disappointing saga to an end.