I have been on the phone for the last three hours calling everybody anybody I can I'm in desperate need of emergency housing due to the unsafe conditions in the apartment I currently live in has been a gas leak and a couple nights ago there was an electrical fire do not feel safe in their I have severe PTSD and I really need some help so if you could please contact me at 781 5 21 **** and give me the name or phone number to the person for whom I should be speaking to this about thank you User's recommendation: Don't use the automated system. There are many options button under the cover everything.